Texas Home Selling FAQ
Everything you need to know about selling your home with Parcel
Looking for more guidance? Check out our complete Texas home selling guide.
Pricing & Plans
What does Parcel charge?
Parcel’s listing fee is the greater of 1.5% of the final sale price or $5,000. A $250 commitment fee is paid after you acknowledge the representation agreement and is credited dollar-for-dollar at closing.
Is there a free listing plan?
There is one listing service. A homepage estimate and the public application are free. Listing, marketing, and broker-supervised representation use the 1.5% / $5,000 fee, with the $250 commitment credited at closing.
What does the listing service include?
The Parcel listing service includes MLS listing, syndication, professional photography coordinated with Zillow Media Experts, seller disclosures, and a licensed Texas broker for representation and offer decisions. Older named packages are not offered.
Who is the licensed broker?
Parcel is an assumed name of Thomas RE Group LLC, a licensed Texas real estate broker (TREC License #9014907). DFW Broker: Anthony Robin Gulley (TREC License #533325-B). A licensed broker reviews representation, pricing decisions, and offer communications. Software prepares the file; it does not accept, decline, or send an offer on its own.
Are there multiple listing packages?
No. New sellers see one offer: the greater of 1.5% of the final sale price or $5,000, with a $250 commitment fee credited at closing. An existing executed agreement is not changed by this display.
Getting Started
How do I get started with Parcel?
Create an account, add your DFW property, and Parcel walks you through AI pricing, your listing description, the representation agreement, and the $250 commitment fee. That fee is credited at closing. Out-of-market addresses can join the waitlist.
What happens during onboarding?
You provide your home details (bedrooms, bathrooms, condition), timeline, and goals. Parcel generates a preliminary estimate and tailors guidance for your situation.
What do I need to create an account?
You need an email address and password. Your dashboard lets you manage your listing, review offers, track progress, and chat with Parcel.
What's the minimum I need to pay to list my home?
The upfront commitment fee is $250. It is credited dollar-for-dollar at closing against the greater of 1.5% of the final sale price or a $5,000 minimum.
Who do I contact for help?
Use the Parcel Assistant (instant answers, available in the app). For real-person help, message the Concierge channel in your dashboard, or email hello@sellwithparcel.com.
Coverage & Availability
Where does Parcel operate?
Parcel is live in Dallas–Fort Worth (Dallas, Tarrant, Collin, Denton counties). Austin, Houston, and San Antonio coming soon. Join the waitlist for early access.
Will Parcel expand to my area?
Parcel is expanding to Austin, Houston, and San Antonio. Sign up for the waitlist to be notified when we reach your area.
How do I join the waitlist for my area?
You can sign up for the waitlist on the Parcel homepage or reach out to hello@sellwithparcel.com to express interest in your area. We'll notify you as soon as Parcel is available where you are.
Home Estimates & Valuation
How do I get a home valuation estimate?
Get a free instant estimate from the Parcel homepage by entering your address. It uses automated valuation (AVM) data. Once you list, we refine it with verified comparables.
Is the estimate accurate?
The instant estimate is preliminary. Valuations depend on condition, updates, and market factors. Parcel refines the estimate using verified comparables when you list.
Can I get a new estimate at any time?
Yes. Visit /my-estimate with your email, or view it anytime in your Parcel dashboard.
Marketing & Photography
What photography does Parcel include?
The listing service includes professional photos, a virtual tour with an interactive floor plan, and a high-resolution floor plan, coordinated through Zillow Media Experts.
Can I add extra photos like drone shots?
Yes. The standard Zillow Media Experts photo package is included. Optional add-ons such as drone photos, twilight photos, social video, or a 3D tour are quoted and approved before they are ordered. Parcel does not add those charges without showing you the quote first.
How do I schedule photography?
During listing prep, Parcel coordinates with you to schedule. Provide preferred dates and windows, and Parcel books through Zillow Media Experts.
What happens if I need to reschedule a photo shoot?
Contact Parcel ASAP to reschedule. Changes within 24 hours may incur a vendor fee. Plan ahead to avoid rush charges.
What is the paid marketing campaign?
The listing service includes your MLS listing and syndication to Zillow, Redfin, and Realtor.com. Additional advertising is coordinated with your broker and reported in the dashboard.
Listings & Showings
When will my home go live on the MLS?
Your home goes live after listing prep is complete (approval, pricing, photos confirmed). Typically 1–2 weeks after signing up.
How do showings work?
Showings run through ShowingTime. You choose approve-each (you confirm every request) or go-and-show (requests confirm automatically and you are notified). Parcel places a lockbox so buyer agents can access the home under those rules.
How can I manage showing requests?
Review showing requests in your Parcel dashboard. Approve or decline and coordinate access with your licensed broker.
How do I control when showings happen?
Set your showing preferences in your Parcel dashboard (notice requirements, available times, pet/alarm access details). Buyer's agents schedule showings through ShowingTime against those preferences. Parcel places a lockbox for secure access.
Offers & Negotiation
How do I review offers?
Offers appear in your Parcel dashboard. Review details, compare terms, and track offer status.
Can I counter an offer?
Yes. You can draft counter terms in the dashboard. The draft goes to a licensed broker for review before anything is sent to the buyer’s agent or the offer status changes.
What help do I get with negotiation?
You can compare offers and draft a response in the dashboard. A licensed broker reviews accept, decline, counter, and buyer-agent messages before they are executed.
Is buyer agent commission included in Parcel's fees?
No. Buyer-agent compensation is separate from Parcel’s listing fee. You choose whether to offer it, and any amount you offer is paid from sale proceeds at closing.
Can I message the buyer's agent about their offer?
Yes. Every offer in your dashboard has a Messages button that opens a private thread with the buyer's agent. They get an email with a secure link and can reply without creating an account. Use it for questions and logistics — any change to actual contract terms should still be papered in signed documents.
Closing & Costs
What are typical closing costs in Texas?
Texas closing costs include title policy, escrow, prorated taxes, and HOA fees. Texas has no state income tax on sales. A title company handles closing. See /guides/selling-a-home-in-texas for details.
When do I pay Parcel's fees?
After the representation agreement is signed, the $250 commitment fee is charged. At closing, the balance is the greater of 1.5% of the sale price or $5,000, minus that $250 credit.
How does the payment plan work?
Parcel’s listing fee is the greater of 1.5% of the final sale price or $5,000. The $250 commitment fee paid at engagement is credited against that amount at closing.
What happens at closing?
A Texas title company handles the file. Most resales close about 30–45 days after the contract is effective. You sign the closing disclosure and the deed. Parcel’s fee, the greater of 1.5% or $5,000 minus your $250 commitment credit, is collected from the proceeds.
What happens if my home doesn't sell?
Your home stays marketed for the length of your listing agreement. Pricing check-ins can flag when the market suggests an adjustment, and your licensed broker can review a change. When the agreement ends you can extend it or list another way. Read the agreement for the exact termination terms.
Legal & Compliance
Is Parcel a licensed real-estate brokerage?
Parcel is an assumed name of Thomas RE Group LLC, a licensed Texas real estate broker (TREC License #9014907). DFW Broker: Anthony Robin Gulley (TREC License #533325-B). The Texas Real Estate Commission Information About Brokerage Services (IABS) and the TREC Consumer Protection Notice are linked from the site footer.
What disclosures and legal protections apply?
Texas requires a Seller's Disclosure Notice (Property Code 5.008). Buyers typically negotiate a paid inspection period. Parcel includes all legally required disclosures.
Does the chat provide legal advice?
Parcel chat provides general guidance, not legal advice. For legal questions, consult an attorney or your licensed broker.
Account & Troubleshooting
How do I update my account information?
Go to Account Settings in your dashboard to update email, phone, password, or property details anytime.
How do I reset my password?
Click "Forgot Password?" on login, enter your email, and follow the reset link sent to you.
Can I change my plan or cancel? Is my upfront payment refundable?
Yes. Your upfront payment is fully refundable up until make-ready work begins — that means once we've started services like professional photography or delivered your sign and lockbox, the upfront fee covers that work and is no longer refundable. Before any of that happens, you can cancel for a full refund. To change your plan or cancel, contact hello@sellwithparcel.com.
Where do I find Settings?
Click Settings at the bottom of the left sidebar in your dashboard. From there you can update your profile, change your password, choose which email notifications you get, and invite collaborators.
How do I add my spouse or a co-seller to my listing?
Go to Settings, then the Collaborators section, enter their email, and click Invite. They get an email invitation. When they create a free account (or sign in) using that same email address, your listing appears on their dashboard automatically.
What can a collaborator see and do?
Collaborators have view-only access. They can see the full dashboard, offers, and status updates for the listing, but only the primary account holder can make changes, approve items, sign, or make payments. This keeps one person in control of the legal transaction.
My collaborator can't see the listing — what's wrong?
The most common cause is signing up with a different email than the one that was invited. The collaborator must create their account (or log in) using the exact email address you sent the invite to. Have them check that, then sign out and back in — the listing links automatically on sign-in. You can confirm the invite shows in Settings; a pending invite reads "Invite sent" and becomes "Active" once they join.
How do I remove a collaborator?
In Settings under Collaborators, click the trash icon next to that person. Their access is removed immediately.
How do I change which emails Parcel sends me?
Go to Settings, then Notifications. You can toggle emails for new offers, broker messages, and listing status updates, then click Save preferences. Turning off "New offers" stops the email you get when a buyer or agent submits an offer.
Still have questions?
The Parcel chat is available in your dashboard to answer questions about your specific situation, or reach out directly.